1. INTRODUCTION

Standard Bay Support Services is committed to protecting the privacy, confidentiality, and personal information of all clients, visitors, contractors, and partners. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you visit our website or request our services.

2. INFORMATION WE COLLECT

Information You Provide Directly:

Name
Email address
Phone number
Address
Any information submitted through contact, request, or intake forms

Automatically Collected Information:

IP address
Browser and device details
Pages visited on our site
Time spent on pages
Referring links or websites

This data helps us improve website performance and user experience.

3. HOW WE USE YOUR INFORMATION

We use information to:

Respond to inquiries
Process service or intake requests
Schedule care services or consultations
Communicate updates, reminders, or confirmations
Improve website usability and analytics
Ensure safety, compliance, and operational effectiveness

We do NOT sell or rent your personal information.

4. SHARING OF INFORMATION

We may share information only when required:

With authorized staff or contractors strictly for service delivery
With partner agencies or facilities when consent is provided
When required by law (e.g., investigations, court orders, mandatory reporting under Ontario law)

5. HOW WE STORE & PROTECT YOUR INFORMATION

We use appropriate security measures, including:

Encrypted digital storage
Password-protected systems
Restricted access based on job role
Secure communication protocols
Confidentiality agreements with all staff and contractors

6. COOKIES & ANALYTICS

Our website may use cookies, Google Analytics, and similar tools to:

Improve the visitor experience
Monitor site traffic patterns
Support website functionality

Users may disable cookies through browser settings.

7. THIRD-PARTY LINKS

Our website may include links to external websites. We are not responsible for their privacy practices or content.

8. YOUR RIGHTS

You may request:

Access to your personal information
Corrections to inaccurate information
Deletion of information (unless restricted by law)
Withdrawal of consent for data use

Submit requests to: info@standardbaysupportservices.com

9. CHILDREN & YOUTH PRIVACY

We do not knowingly collect personal information from anyone under 16 without parental or guardian consent.

10. CHANGES TO THIS POLICY

We may update this policy periodically. The updated version will always be posted on this page with a revised effective date.

11. CONTACT INFORMATION

For questions, requests, or privacy concerns:

Standard Bay Support Services

Email: info@standardbaysupportservices.com

Phone: 519-702-4722

Website: www.standardbaysupportservices.com

London, Ontario, Canada